Refund and Returns Policy

Refund and Returns Policy for Ketra

Last Updated: 01/04/2024

1. Introduction

Welcome to Ketra. We strive to provide our customers with high-quality digital and gift card products. If you are not entirely satisfied with your purchase, we’re here to help.

2. Digital Products

Due to the nature of digital products, all sales of digital gift cards and vouchers are final and non-refundable once the purchase is completed. We are unable to offer refunds, returns, or exchanges for digital gift cards and vouchers.

3. Physical Gift Cards

If you have purchased a physical gift card and would like to return it, you may do so within [number of days, e.g., 30] days from the date of purchase, provided that the gift card has not been used and is in its original condition and packaging. To initiate a return, please contact our customer support team with your order details.

4. Refunds

Once we receive your returned physical gift card and verify its condition, we will process your refund. The refund will be credited to the original method of payment used for the purchase, excluding any shipping and handling charges, within [number of days, e.g., 7] days.

5. Exchanges

We only replace physical gift cards if they are defective or damaged. If you need to exchange a physical gift card for the same item, please contact our customer support team for further assistance.

6. Lost or Stolen Gift Cards

We are not responsible for lost or stolen gift cards. Please treat your gift card like cash and store it in a safe and secure place.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at:

Whatsapp: +2 01022222954